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Ribbesford Home Care Privacy and Cookies Policy

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Who We Are Ribbesford Home Care Winchester Limited (“Ribbesford Home Care”) is registered in England & Wales (Company No. 15000623). Our registered office is Basepoint Business Centre, 1 Winnall Valley Road, Winchester, SO23 0LD. Throughout this document, “we” or “our” refers to Ribbesford Home Care.

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Privacy Policy

Overview This privacy policy outlines how we collect, use, and protect personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our Commitments:

  • Process data lawfully, fairly, and transparently.

  • Collect data for clear, specified purposes only.

  • Limit data collection to what is necessary.

  • Keep data accurate and up to date.

  • Retain data only as long as necessary.

  • Maintain strong security measures.​

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Contact Information For data queries: Janice Crump, Director Email: jan@ribbesfordhomecare.co.uk

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Data Collection & Use

  • Clients/Families: We collect contact, health, and care needs information for service delivery. Calls may be recorded for quality and training.

  • Employees/Applicants: We collect personal data for recruitment, HR, and legal compliance.

  • Website Users: Data is collected via forms and analytics (see Cookies section).

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Marketing communications are sent only with consent. You can opt out anytime.

Retention

  • Website data: 6 months.

  • Client/Employee data: Up to 7 years (or as required by law).

 

Data Storage: We store data within the EEA where possible and use trusted third-party processors.

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Your Rights You can:

  • Access, correct, or delete your data.

  • Restrict or object to processing.

  • Request data portability.

  • Lodge a complaint with the ICO.

 

Cookies Policy

What Are Cookies? Cookies are small text files placed on your device to improve functionality and enhance user experience.

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Types of Cookies We Use:

  • Essential Cookies: Enable core site functions.

  • Analytics Cookies: Help us understand site usage (e.g., Google Analytics).

  • Marketing Cookies: Used to tailor advertising and content.

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Your Choices: We seek your consent before using non-essential cookies. You can manage your preferences through your browser settings or the cookie banner.

 

Managing Cookies: Most browsers allow you to control cookies through settings. Disabling essential cookies may affect site functionality.

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Changes to This Policy: We review and update our Privacy and Cookies Policy regularly. Last updated: May 2025.

 

For further details, please contact info@ribbesfordhomecare.co.uk.

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