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Ribbesford Home Care Terms & Conditions

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1. Definitions

  • "Agreement": The contract between Ribbesford Home Care Winchester Limited and the client.

  • "Care Plan": A detailed plan outlining the services to be provided.

  • "Care Worker": An individual employed by Ribbesford Home Care to deliver services.

  • "Client": The recipient of care services.

  • "Service User": The person receiving the care services.

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2. Introduction: These Terms & Conditions govern the provision of domiciliary and supported living services by Ribbesford Home Care Winchester Limited ("we", "us", "our"). By using our services, you agree to these Terms.

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3. Our Services: We provide domiciliary care, and supported living services in accordance with Care Quality Commission (CQC) regulations. Services are delivered based on an agreed Care Plan.

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4. Eligibility & Assessments: A full needs assessment will be conducted prior to service commencement. We reserve the right to decline services if your needs exceed our capacity to provide safe care.

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5. Trial Period: We offer a six-week trial period from the start of services. During this period, either party may terminate the agreement with seven days’ notice.

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6. Service User Obligations Clients must:

  • Provide accurate, up-to-date health and personal information.

  • Ensure a safe environment for our Care Workers.

  • Notify us of any significant changes in circumstances.

  • Treat staff with respect and dignity.

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7. Confidentiality & Data Protection: We comply with the UK GDPR and Data Protection Act 2018. Confidential information will only be shared as required by law or to protect vital interests.

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8. Fees & Payment

  • Fees are outlined in your Service Agreement.

  • Invoices are issued monthly and payable within 14 days.

  • We will provide 28 days’ notice of any fee adjustments due to changes in care needs or other circumstances.

  • Services may be suspended for non-payment after reasonable notice.

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9. Changes & Cancellations

  • Amendments to care visits require 48 hours’ notice.

  • Less than 24 hours’ notice may incur full charges unless in emergency situations.

  • We reserve the right to cancel visits due to unforeseen circumstances and will seek to reschedule.

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10. Complaints & Feedback: We adhere to a transparent Complaints Policy. Clients may escalate unresolved complaints to the Local Government & Social Care Ombudsman or the CQC.

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11. Safeguarding & Reporting: We follow strict safeguarding procedures, including mandatory reporting of suspected abuse or neglect. Our staff are trained regularly on safeguarding best practices.

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12. Health & Safety: We ensure care is delivered safely and expect clients to maintain a safe environment for staff.

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13. Liability: We are liable for proven negligence or breach of contract but are not responsible for indirect or consequential loss. Clients are responsible for safeguarding their belongings.

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14. Termination

  • Clients may terminate with 28 days’ written notice.

  • We may terminate for reasons including non-payment, abusive behaviour, or changes in care needs, with 28 days’ notice or sooner in emergencies.

 

15. Governing Law: These Terms are governed by English law, with disputes subject to the jurisdiction of English courts.

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Changes to This Policy: We review and update our Terms and Conditions Policy regularly. Last updated: May 2025.

 

For further details, please contact info@ribbesfordhomecare.co.uk.

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